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Shipping/Handling Policy:
HatGuy provides FREE standard shipping via USPS Mail or UPS Ground serving the 48 Contiguous States in the U.S. with some exclusions (Bulk or Special Orders not included). For orders outside the 48 Contiguous States, a shipping charge will be calculated based on the delivery location, weight of the product, as well as additional factors such as crating and foaming. If applicable, a customer service representative will contact customers by phone and/or e-mail to confirm the shipping charge prior to processing the credit card payment for the original order.
A flat rate Handling Charge of $9.95 is added at the time of checkout to all orders. If your order has multiple items that get shipped in the same package (to the same address), you will not incur any additional handling charges. The handling charge is per package, and not per item - meaning that regardless of the number of items purchased, a flat rate handling charge will apply per package.
For orders in Alaska, Hawaii, Puerto Rico, outside continental US and Canada, please email us (info@HatGuy.com) for a shipping quote.
Price Guarantee
We offer a low price guarantee on most Hat models. Any Hat purchase that meets the requirements listed below, is eligible for our Low Price Guarantee. If you find a lower advertised price than our net price on a new, identical product from a USA Competitor that is a legitimate authorized retailer within 7 days of making your purchase on our website, we will match that price! Please remember to have proof of the low price available to fax or email when you contact us. You are eligible for a price match refund if your request meets the following conditions:
Hat Guy sells only the latest brands, direct from the manufacturer. Our Low Price Guarantee is valid only for other authorized Internet Retailers.
The item must be the identical product in-stock, including model, year, color, packaging, manufacturer, etc. (sale or promotional prices not included.)
The competitor's advertisement must be current and the price must be verifiable on their website or through a printed advertisement.
Comparisons must include the product price plus shipping & handling charges when calculating the competitor's total price.
Competitors coupons or promotions for first time or one time use are not eligible for the low price guarantee. We also do not match our Competitors' offers for gift cards, gift checks or free promotional products.
If the Competitor is out of stock, or states that quantities are limited, the product is not eligible for the Low Price Guarantee. We reserve the right to verify that our Competitor has the product in stock at the low price.
Clearance items, Going out of business, Liquidation Sales, companies in distress, or auction sites are not eligible for the Low Price Guarantee.
We do not accept price match for re-manufactured, re-furbished or counterfeit products.
We reserve the right to deny any price match that cannot be verified or does not meet the criteria of our Low Price Guarantee.
Our Low Price Guarantee is valid for up to three (3) price matches in any given 30-day period. No other offers or discounts may apply to price match.
NOTE: Please allow 7-10 business days following your price match request for your refund to be processed.
Return Policy:
Our 100% Satisfaction Guarantee!
We are so confident of the quality and value of our products that we offer a 100% satisfaction guarantee. If one of our products does not meet your satisfaction please call, fax or e-mail us your name, address, daytime phone number and reason for product dissatisfaction within 10 days of purchase. We will contact you and issue a product return authorization that will allow you to return the product for a full refund. Please Note: Customers are responsible for shipping costs of returned items. All return items must be in as shipped and reusable condition.
Privacy Policy:
Our Security and Privacy Policy:
We protect you by utilizing secure on-line credit card transaction technology. We also protect your privacy and never give out your personal information without your consent. Any information we collect about you is used to make recommendations and process orders only.
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